Frequently Asked Questions
Your guide to shopping with Qatar's premier online pharmacy
What are the delivery timelines for orders within Qatar?
We offer same-day delivery for orders placed before 2 PM in Doha and surrounding areas. Standard delivery across Qatar typically takes 24 to 48 hours.
Are all products available on Wellcare Online genuine?
Yes, we guarantee 100% authenticity for all our products. We source directly from authorized distributors and reputable international brands to ensure the highest quality standards.
What is your return and exchange policy?
Unopened and unused items in their original packaging can be returned within 7 days of delivery, excluding temperature-sensitive medications and personal hygiene products for safety reasons.
Which payment methods do you accept?
We accept various payment methods including Credit/Debit cards (Visa, Mastercard, NAPS), Apple Pay, and Cash on Delivery for your convenience.
Can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via SMS or email, allowing you to monitor your delivery in real-time until it reaches your doorstep.
Is a prescription required for all medications?
Prescriptions are required for specific controlled medications as per Qatar's Ministry of Public Health regulations. You can upload your prescription directly through our website during the checkout process.